Overview
PrivateChoice.online respects customer privacy and aims to collect only the information reasonably needed to operate the store, process orders, arrange delivery, provide support, prevent abuse and meet applicable legal or operational requirements.
Information we may collect
- Name, mobile number, email address when provided, city, locality and delivery address.
- Order details such as product, quantity, price, payment method, order status and order reference.
- Customer messages and support information submitted through the website.
- Newsletter email address if you voluntarily subscribe.
- Basic technical information generated through normal website and server operation, such as IP address, browser information, security logs or session information where available through our hosting environment.
Why we use information
We may use information to create and manage orders, coordinate delivery, provide tracking, contact customers about an order, respond to support messages, manage returns or refunds, maintain store security, prevent fraud or misuse, keep business records, improve store operations and send newsletter messages to customers who have subscribed.
Courier and service providers
Order information necessary for delivery may be shared with courier, logistics, hosting, email, technical or payment-related service providers that help us operate the store. We aim to share only the information reasonably needed for the relevant service.
Cash on Delivery
When an order uses Cash on Delivery, delivery and COD-related information may be provided to the courier or logistics provider so the parcel can be delivered and the order amount collected.
Cookies and sessions
The website may use session cookies or similar browser storage required for core functions such as the shopping bag, checkout security, administrator login and CSRF protection. We do not require a customer account to place or track an order.
Newsletter
If you enter your email in the newsletter form, we store it as a subscriber until it is unsubscribed or removed according to our operational practices. Newsletter subscription is separate from placing an order.
Data security
We use reasonable technical measures in the website, including secure password hashing for administrator accounts, prepared database queries, CSRF protection and restricted upload handling. No internet service can promise absolute security, and customers should avoid sending unnecessary sensitive information through contact forms.
Retention
We may retain order, support, transaction and operational records for as long as reasonably needed for fulfillment, returns, accounting, dispute handling, fraud prevention, legal compliance and business administration. Retention periods can vary depending on the type of record and applicable requirements.
Customer choices and questions
You may contact PrivateChoice if you have a reasonable question about information you submitted to the store or want to request a correction to your contact details. Some information may need to be retained where reasonably required for completed orders, legal obligations, fraud prevention or business records.
External services
If the website links to WhatsApp, courier services or other third-party services, their own privacy practices apply when you use those services. PrivateChoice does not control third-party privacy policies.
Policy updates
We may update this Privacy Policy as the store, service providers or legal requirements change. The version published on the website is the current policy for new interactions with the store.