Free returns within 30 days
PrivateChoice provides a free return request window for all products. A return request should be made within 30 days of the recorded delivery date. PrivateChoice does not charge the customer a return delivery fee for an approved return arranged through our return process.
Start the return with us first
Before sending anything back, contact PrivateChoice through the Private Support page and provide your order reference, the product you want to return and the reason for the return. Our team will record the request and provide the available return instructions.
Return condition
Please keep the product, original container, accessories, inserts and packaging together where reasonably possible. Do not intentionally damage, alter or dispose of a product after deciding to return it. If the product has been opened or used, tell support accurately when requesting the return so the case can be handled appropriately.
Wrong, damaged or incomplete orders
If you receive the wrong item, a damaged product or an incomplete order, contact us promptly with the order reference and a description of the issue. We may request clear photos or other reasonable information to verify and resolve the case.
Return delivery cost
When a return is accepted through the PrivateChoice return process within the 30-day window, the customer is not charged a return delivery fee. Please do not independently purchase return courier service unless our support team asks you to do so, because unapproved third-party shipping costs may not be reimbursable.
Refund processing
After a returned item is received and the return is verified, an approved refund is processed using a practical method agreed with the customer. For Cash on Delivery orders, a refund may require bank or wallet details because the original payment was collected in cash by the courier. Processing time can depend on the payment or banking channel used.
Original delivery fee
PrivateChoice currently provides free delivery, so there is normally no original delivery charge to deduct from a refund for orders placed while Free Delivery is active.
Order cancellation before dispatch
If you need to cancel an order before it is dispatched, contact support as soon as possible. We will try to stop fulfillment, but cancellation cannot be guaranteed once courier processing has begun.
Fair use of the return policy
The return policy exists to provide genuine customer protection. PrivateChoice may investigate suspected fraud, deliberate damage, false claims, repeated abusive return behavior or attempts to return a different product from the one supplied. This does not reduce a customer's legitimate rights under applicable law.
Your legal rights
Nothing in this policy is intended to remove consumer rights that cannot legally be excluded under applicable law in Pakistan.